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Barbarian Diordieva - the lawyer, an analyst.
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The business and business

That you perceived seriously

Germans have a good proverb: «Ability to behave decorates the person and anything it is not necessary to it». This statement is especially fair in a modern society, after all career construction is not that other, as the present game — difficult, sometimes dramatic, but necessary and interesting. Everyone aspires to a victory, but the one who knows rules can win only and observes them.

In the world of businessmen it is accepted to name norms of behaviour business etiquette. Unfortunately, we concern it the same as and to other instructions, whether there is a speech about fire-prevention safety or duties of the passenger of a municipal transportation: we know about their existence, something we accept, something we break (sometimes at all not suspecting about it) and strongly we are surprised, if it is possible to read, as, actually, it is necessary myself to a message.

To know principles of business etiquette and to follow them it is necessary. They specify the most convenient and economic ways of interaction thanks to which at associates the impression of our good breeding is made, to reliability and competence. We will talk about some norms of business behaviour.

As obliges the businessman often should acquaint among themselves colleagues, partners, etc. Here is how it is accepted to arrive thus. Younger on age or a post always represent to seniors, however, they have the right to make it and. However the woman, without dependence from age and position, never names itself to the man of the first (it permissibly only in the event that the man — the elderly professor, and the woman — the student). When represent the man, it should rise. The woman rises from a place only at acquaintance to the respectable lady or to the man is much more senior and above it under the status.

The businessman has every day a necessity to greet colleagues. If it is a question of mutual greetings of the familiar people, the first the man greets the woman, more the young man — with the senior, entered (even if it the chief) — with all who is indoors. Welcoming the woman, the man necessarily rises (an exception — solid chiefs of a pension age). The modern etiquette supposes absence of hand shake between greeting people but if the similar form is standard in collective or it simply is pleasant to you, consider: hand shake should be short. If having entered into a room where there are some employees, you by all means wish to exchange hand shake with one of them, according to etiquette rules it is necessary to offer a hand and all the rest. Late for meeting should not approach to sitting with the stretched hand — will correctly nod present and to pass on the place.

One more dilemma which businessmen quite often face: to knock before entering, or not? At the closed door of a premise where work from one to five persons, knock and enter only after the corresponding invitation. If serving in a room more, it is possible to enter without knock.

It is impossible to present modern office without phone. Telephone conversations too submit to etiquette laws. The first of them says: having found out on a new workplace the unusual device for itself, first of all learn them to use. Ask to tell colleagues to you about appointment of those or other buttons, find out how to translate a call on internal numbers of the organisation and on a fax, be trained. It is dangerous to master technics during business conversation — at the best it is possible to miss a call, in the worst — the client.

If you have understood with technics and start to carry on negotiations on phone, observe some simple rules. When call to you, the tube is recommended to be removed between the first and fourth call, that is quickly enough, differently the potential partner can think, that in it are not interested. Having lifted a tube, necessarily name the post, a name and a surname. If on your telephone number calls arrive from an external world and you speak the first with called, inform the organisation name before being presented. Never eat and do not drink during conversation (and it is not necessary to chew an elastic band). Near at hand always there should be a paper and the handle — having written down the important information on fields of the newspaper or a paper scrap, you risk it to lose.

The etiquette does not suppose the hung calls. They leave an unpleasant deposit and create to you reputation of the person which is not too baked about contacts. If circumstances have changed — call back, apologise for the given trouble and assure that the question is solved.

One more important point: how to be, if you conduct personal meeting with the client, and phone on your table at this time calls? The law orders not to interrupt the begun negotiations. Remove a telephone tube, greet, fairly tell, that at you the visitor, and agree about call carrying over for other time. Your opponent will see, that you are respectful to it and consider a meeting with it as an important issue. The mobile phone before negotiations is better for blocking.

There are some more rules for all telephone conversations. Finishes conversation always its initiator. If in the course of dialogue phone was casually disconnected, the one who the first dialled number calls back.

And last recommendation: if after conversation you cannot be kept from malicious comments, be at least convinced, that your interlocutor has hanged up.

Business correspondence, both on electronic, and by usual mail, is a business integral part. The office letters sent in envelopes, always print, and only undersign on them by hand. The whole sheet use even for one phrase. Date always put in the letter beginning, and month write a word, instead of in figures. Whenever possible it is necessary to avoid a hyphenation. Naturally, business letters write only on a white paper and on a sheet face sheet. Do not forget to number page, except the first, and in the end of each sheet add in the italics «continuation follows». In the beginning of any business letter there should be the reference corresponding to a case, after it — a comma (instead of an exclamation mark), in the end of the letter — the final formula of politeness, for example «yours faithfully …». The etiquette obliges to answer the business letter (not very well, electronic it or paper) no more than in 10 days after its reception.

The letter the partner in the far exotic country should translate into language of the addressee but if such possibility is not present, it make in English.

It is a lot of rules of business etiquette, and set forth above — only their small part. In work of the modern person there are hundreds situations which the fullest code of laws cannot provide even. Therefore that at unexpected turn of events not to strike in a dirt the person, accustom itself to put always into practice five main principles of business etiquette:

1. Never keep itself waiting. Want, that you perceived seriously — learn to plan time, not to be late and do that have charged to you, to the appointed term. The business etiquette supposes delay no more than for 20 minutes. If one of participants of a meeting was late over the established norms, its interlocutor has the right to declare, that has limited time for negotiations (naming which), or to transfer a meeting for other day convenient for it.

2. Do not stir superfluous and do not lie. Speak: «Vain desire to show, that to you have charged to store secret, and is more often the reason of its disclosure». It is better to make impression of the person which not in a course than to lose trust of colleagues and the heads.

3. Be kind, benevolent and affable, do not hesitate to smile to people to whom talk (both to employees, and clients).

4. Put on as it is necessary — choose that approaches you, but within the limits of the permitted. The main thing that the clothes were pure and tidy. In many firms of the new employee on interview acquaint with the usages accepted in the organisation concerning clothes. If to you have not explained in advance, that is admissible, and that is not present, do not hesitate to ask directly about it the worker of service of the personnel or the immediate superior.

5. Speak and write competently. Make videorecording of the performance and understand, whether it is a lot of at you hesitation words, whether there are no wrong accents, colloquial expressions, whether often you falter, selecting the necessary phrases. Try to get rid of these lacks, train, follow an example those who, in your opinion, well states the thoughts. After all eventually, the present gentleman is the one who a cat always names a cat even if he about it has stumbled and has fallen. Naturally, this law is fair and for the true lady